WORLDWIDE SHIPPING AVAILABLE | DHL EXPRESS

FAQ

 

Frequently Asked Questions

When will I receive my order ?

  • Our products are made - to - order. We ask that you allow 7-14 working days. Please be patient with us while we get out orders as quickly as possible. 

     

     I'm not sure what my size is, what do I do?

    • We use general UK clothing sizing. Please go through our SIZING page, before you place your order.
    • For sets, crop tops and the likes, please choose based on your general UK size

     

    Is it true to size?

    • Absolutely! Our pieces are crafted to fit perfectly, as long as you select the correct size. We’re known for our flawless fit!  

     

    I want my dikini / UNO bottoms high waisted please
    • Please email us at customerservice@swimsbydidi.com with your Order No. and let us know. As this is a not so popular request, we decided NOT to put this option on the website. Please note that there is an extra fee for this as it is an alteration to our original design.

     

    I just bought a gift card, how do I use it on the website please?

    • The gift card would be sent to your email with a code to be copied and used at checkout.

     

    • Yes please, this is possible. Please email customer service or place your order through INSTAGRAM or Twitter and let us know the date you need it by. Please note that there is an express fee for this as it is an express order.

     

    I am in Ghana, how will my order be shipped?

    • As we are based in Ghana, when your order is ready you will receive a call from a dispatch rider to confirm your delivery location and then it is brought directly to your doorstep. 

     What countries do you ship to?

    • We ship worldwide with DHL Express.
    • Delivers in 2-6 business days anywhere in world (except US Army bases)

    Do you accept returns or exchanges?

    • We can only accept returns/exchanges for reasons of our fault, i.e. wrong size sent, damaged product, etc. on unworn items with original tags and packaging. If you have any of these issues above with your order, please contact us within 7 days of receiving your package. 
    • Due to high demand we DO NOT accept cancellations.

     

    What are your working hours? 

    Production team

    • Monday - Friday: 8am-5pm

    Customer service and Delivery

    • Monday - Friday : 9am-6pm
    • Saturday: 9am-12pm
    • Sunday: Closed


       

    Need help with something else?

    • We’re here for you! For all other inquiries, please contact us through Instagram or Twitter or email us at customerservice@swimsbydidi.com.